Order and Return Policies
Our Guarantee
Vineyards On The Scuppernong stands behind each product offered for sale on this web site, and thus we offer this guarantee to our customers: we will refund or replace any product you buy from us if it does not work as intended or to your satisfaction. Replacement for items that are damaged in transit is covered below.
Copyright All information provided on this web site is protected by US copyright laws. Unauthorized use of any material found on this web site (including, but certainly not limited to, text, images, product photos and descriptions, winemaking articles, newsletters, and tutorials, the Vineyards On The Scuppernong logo, etc.) is strictly forbidden and constitutes a violation of this copyright. Copyright violations will be vigorously pursued to the fullest extent authorized by law.
Pricing Information The prices depicted on this web site are as up to date and accurate as humanly possible. Prices are subject to change without notice and do not include shipping and handling.
Shipping Information Vineyards On The Scuppernong has partnered with UPS to bring you the best possible shipping rates:
UPS Ground Once your order is shipped you will receive a confirmation email that gives you all your order and shipping information and costs (including tracking numbers where appropriate) and any applicable taxes. The total amount that has been charged to your credit card is contained in that email.
Returns All returns must be approved before shipping the product back to Vineyardsonthescuppernong.com, a 15% restocking fee will be applied. When requesting a product return, you must provide the reason for the return in writing (by email or letter) or phone call.
Damaged Goods Despite all our efforts to the contrary, it is possible that you may receive some damaged boxes or items when your order arrives. If this ever happens to you, don't panic. Rest assured, the damaged item(s) will be replaced as soon as possible once you file a damage claim with the carrier.
Here's what to do if you are the recipient of damaged goods:
If you are present when the driver delivers the shipment, start the claim process for damage right there, on the spot. You'll get a damage resolution at least 3-4 business days faster if you can do this. Go to Step 3.
If you discover the damage after the delivery person has departed, CALL THE DELIVERY COMPANY FIRST (UPS) and start the claim process on their end. The reason? The delivery companies ignore us if we try to file the claim on our own. In some cases, the carrier will send an adjuster to witness the damage. Protect yourself and take photos of the damage to document the event.
DO NOT destroy the package or the product. Place the damaged goods in a trash bag (if it's leaking) and hold onto the merchandise, container and all packing materials for 5 working days after notification to the carrier. Often they will send a claims adjuster to inspect the damage.
How to report damage: UPS Claims - 1-800-PICK-UPS (742-5877) https://www.ups.com/forms/e-mail/damage?loc=en_US
Call our number (252) 796-4727 and report the damages that occurred with your shipment. Be prepared to tell us:
a. your invoice or order number b. your tracking number c. the carrier's claim number d. which article(s) were damaged, and how so
Once we've verified the claims process has started, we'll get a replacement out to you as soon as we can! Thanks for helping us streamline the claims process.
Copyright All information provided on this web site is protected by US copyright laws. Unauthorized use of any material found on this web site (including, but certainly not limited to, text, images, product photos and descriptions, winemaking articles, newsletters, and tutorials, the Vineyards On The Scuppernong logo, etc.) is strictly forbidden and constitutes a violation of this copyright. Copyright violations will be vigorously pursued to the fullest extent authorized by law.
Pricing Information The prices depicted on this web site are as up to date and accurate as humanly possible. Prices are subject to change without notice and do not include shipping and handling.
Shipping Information Vineyards On The Scuppernong has partnered with UPS to bring you the best possible shipping rates:
UPS Ground Once your order is shipped you will receive a confirmation email that gives you all your order and shipping information and costs (including tracking numbers where appropriate) and any applicable taxes. The total amount that has been charged to your credit card is contained in that email.
Returns All returns must be approved before shipping the product back to Vineyardsonthescuppernong.com, a 15% restocking fee will be applied. When requesting a product return, you must provide the reason for the return in writing (by email or letter) or phone call.
Damaged Goods Despite all our efforts to the contrary, it is possible that you may receive some damaged boxes or items when your order arrives. If this ever happens to you, don't panic. Rest assured, the damaged item(s) will be replaced as soon as possible once you file a damage claim with the carrier.
Here's what to do if you are the recipient of damaged goods:
If you are present when the driver delivers the shipment, start the claim process for damage right there, on the spot. You'll get a damage resolution at least 3-4 business days faster if you can do this. Go to Step 3.
If you discover the damage after the delivery person has departed, CALL THE DELIVERY COMPANY FIRST (UPS) and start the claim process on their end. The reason? The delivery companies ignore us if we try to file the claim on our own. In some cases, the carrier will send an adjuster to witness the damage. Protect yourself and take photos of the damage to document the event.
DO NOT destroy the package or the product. Place the damaged goods in a trash bag (if it's leaking) and hold onto the merchandise, container and all packing materials for 5 working days after notification to the carrier. Often they will send a claims adjuster to inspect the damage.
How to report damage: UPS Claims - 1-800-PICK-UPS (742-5877) https://www.ups.com/forms/e-mail/damage?loc=en_US
Call our number (252) 796-4727 and report the damages that occurred with your shipment. Be prepared to tell us:
a. your invoice or order number b. your tracking number c. the carrier's claim number d. which article(s) were damaged, and how so
Once we've verified the claims process has started, we'll get a replacement out to you as soon as we can! Thanks for helping us streamline the claims process.
Copyright © 2011 Vineyards On The Scuppernong All Rights Reserved.